1. Warranty Coverage
We provide limited warranty service for our electric vehicle products to ensure stable performance under normal usage conditions.
Warranty coverage generally includes:
Battery performance issues
Motor operation failure
Controller system malfunction
Manufacturing defects
Damage caused by misuse, unauthorized modification, or improper operation is not covered.

2. Warranty Period
Warranty periods may vary by product. Please refer to the product page for specific warranty information.
Typical warranty periods include:
Battery system: 6–12 months
Core driving components: 12 months
Electronic control modules: 6–12 months
The warranty period starts from the date the order is delivered.

3. Warranty Claim Process
If your product has quality issues, please follow these steps:
Contact our customer support team and describe the problem.
Provide your order number and product details.
Submit required photos or videos showing the defect.
Our technical team will evaluate the issue and provide solutions such as repair, replacement, or refund.

4. Warranty Exclusions
The following situations are not covered by the warranty:
Damage caused by dropping, collision, or water exposure
Unauthorized disassembly or modification
Malfunction caused by improper use
Normal wear and tear of consumable parts
Failure to follow the user manual.

5. Repair, Replacement, and Refund
Depending on the product condition, we may offer:
Free repair service
Product replacement
Partial or full refund (subject to evaluation)
The final resolution will be determined by our after-sales team.

6. Customer Support
If you need warranty service, please contact our customer support team via the website or official email. We will respond as soon as possible.